Shipping Policy
Once your order is shipped, you will receive an email notification with the courier details and a tracking number to monitor your delivery.
Delivery Timeframes
Orders are typically delivered within 5 to 10 business days. However, please note that during peak seasons (such as holidays) and promotional sales events, additional time may be required for order processing, shipping, and delivery.
Liability and Lost Packages
While we strive to ensure all orders arrive safely, we are not liable for lost, stolen, or damaged packages once they have been handed over to the courier. If you encounter any issues with your delivery, please contact us within 14 days of the expected delivery date so we can assist you.
How to Contact Us
To help us address any concerns quickly, please email us at [your email address] with your name, order number, and a brief description of the issue. As a small team, we aim to resolve all inquiries promptly and provide the best possible service.
Additional Legal Information
- In compliance with consumer protection laws, we will offer refunds or replacements only in cases where goods are proven to be defective or not as described.
- By placing an order, you agree to our terms and conditions and accept that shipping delays caused by external factors (e.g., weather, customs, or courier issues) are beyond our control.
Thank you for your understanding and patience!